Privacy Policy — Webet88

Webet88 ("the Company", "we", "us", "our") operates the online betting and live casino platform accessible at webet88.cam (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses, registers, or interacts with the Platform, including visitors, registered members, and former members.

This Privacy Policy ("Policy") sets out the categories of personal data we collect, the purposes for which that data is processed, the legal bases on which processing is conducted, how long data is retained, with whom it may be shared, and the rights available to you as a data subject. This Policy applies to all personal data processed in connection with the Platform and all related services, whether accessed via web browser or mobile device.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, all of which collectively govern your use of the Platform.

The following definitions apply throughout this Policy:

• "Personal Data" means any information that identifies or is capable of identifying a living individual, directly or indirectly, including names, identification numbers, contact details, financial data, device identifiers, and behavioural data.
• "Processing" means any operation performed on personal data, including collection, recording, organisation, structuring, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, restriction, erasure, or destruction.
• "Data Controller" means Webet88, which determines the purposes and means of processing personal data collected via the Platform.
• "Data Processor" means any third party that processes personal data on behalf of Webet88 under a data processing agreement.
• "Data Subject" means the individual to whom personal data relates — in the context of this Policy, this is you, the registered member or Platform visitor.
• "Cookies" means small text files stored on your device by the Platform to facilitate session management, analytics, and personalisation.
• "KYC" means Know Your Customer — the identity verification process required for regulatory compliance and fraud prevention.
• "Third Party" means any entity that is not Webet88 or the data subject, including payment processors, analytics providers, and compliance service partners.

Webet88 collects personal data through several means — directly from you during registration and use, automatically through the Platform, and occasionally from third-party verification services. The categories of data we collect include:

Webet88 processes personal data only for specific, documented purposes. We do not use your personal data for any purpose that is incompatible with the original purpose for which it was collected. The principal purposes for which we process your data are as follows:

• Account Creation and Management: To establish, maintain, and administer your Account on the Platform, including authentication and access control.
• Identity Verification (KYC): To verify your identity and age in compliance with applicable regulatory requirements and to prevent underage gambling and fraudulent account creation.
• Payment Processing: To process deposits and withdrawals in MYR through supported Malaysian payment channels including DuitNow, FPX, Touch 'n Go eWallet, and internet banking services.
• Service Delivery: To provide betting, gaming, and live casino services and to personalise your Platform experience based on your usage patterns and preferences.
• Responsible Gambling Monitoring: To monitor betting behaviour for indicators of problem gambling and to apply appropriate responsible gambling interventions, including deposit limit enforcement and flagging for self-exclusion support.
• Regulatory and Legal Compliance: To comply with applicable anti-money laundering (AML) legislation, counter-financing of terrorism (CFT) obligations, and any lawful requests from competent authorities.
• Fraud Detection and Security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, multi-accounting, and other security threats to the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide after-sales service in English, Bahasa Melayu, and Chinese.
• Platform Improvement and Analytics: To analyse usage patterns and technical performance data for the purpose of improving Platform functionality and user experience.
• Marketing and Promotional Communications: To send you information about promotions, bonuses, and Platform features — only where you have provided your consent and have not subsequently withdrawn it.

All processing of personal data by Webet88 is conducted on one or more of the following recognised legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and Webet88 — i.e., the provision of the betting and gaming services you have requested by creating an Account and accepting the Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which the Company is subject, including KYC verification, AML reporting, and retention of financial records.
• Legitimate Interests: Processing is necessary for the purposes of the Company's legitimate interests — including fraud prevention, security monitoring, platform improvement, and responsible gambling management — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: For processing activities that are not strictly necessary for service delivery or legal compliance — such as the sending of promotional marketing communications — we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time by updating your communication preferences in your Account settings or by contacting support.

Webet88 does not sell your personal data to any third party, at any time, under any circumstances. We may share your personal data with the following categories of third parties only to the extent strictly necessary for the purposes described in this Policy:

Webet88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. Our general retention principles are as follows:

• Active Account Data: Retained for the duration of your Account's active status and for a period of not less than five (5) years following Account closure, to comply with AML and record-keeping obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following the date of verification, or longer where required by applicable regulatory frameworks.
• Transaction Records: Retained for a minimum of seven (7) years in accordance with financial record-keeping requirements.
• Support Communications: Retained for a period of three (3) years from the date of the last communication, or longer where relevant to an ongoing legal dispute or regulatory inquiry.
• Marketing Consent Records: Retained for the period during which your consent is active and for two (2) years following withdrawal of consent, as evidence of prior consent status.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

Webet88 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files placed on your device when you visit the Platform. They serve the following purposes:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including session management, authentication, and security. These cannot be disabled without affecting Platform functionality.
• Performance and Analytics Cookies: Used to collect anonymised data about how visitors use the Platform — including pages visited, time spent, and error occurrences — for the purpose of improving Platform performance and user experience.
• Functionality Cookies: Used to remember your preferences, language selection, and personalisation settings across sessions.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorised access, and suspicious session behaviour.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may impair the functionality and security of the Platform. Webet88 does not use third-party advertising or cross-site tracking cookies.

Webet88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Multi-factor authentication (MFA) available for all registered Accounts.
• Role-based access controls limiting internal access to personal data to authorised personnel only, on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified security professionals.
• Intrusion detection systems and real-time monitoring for suspicious access patterns and anomalies.
• Documented incident response procedures to manage and remediate data security incidents in a timely manner.

As a data subject, you have the following rights with respect to your personal data held by Webet88. You may exercise any of these rights by contacting our support team using the contact details set out in Section 15:

We will respond to all valid data rights requests within 30 calendar days of receipt. In complex or high-volume cases, this period may be extended by a further 60 days, of which you will be notified. Requests are free of charge unless they are manifestly unfounded, excessive, or repetitive.

The webet88 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, solicit, or process the personal data of individuals under the age of 21. If we become aware that a registered Account belongs to a person under the age of 21, we will immediately suspend that Account, retain data only to the extent required for regulatory reporting, and securely delete all other personal data associated with that Account.

If you believe that a minor has registered on the Platform, please contact our support team immediately at the details provided in Section 15 so that we may investigate and take appropriate action promptly.

In certain circumstances, personal data collected by Webet88 may be transferred to, stored in, or processed in jurisdictions outside of Malaysia — for example, where our cloud infrastructure or technology service providers operate servers in other countries. When such transfers occur, Webet88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that afforded under applicable Malaysian data protection requirements.

These safeguards may include contractual data processing agreements incorporating recognised standard data protection clauses, or equivalent technical and organisational measures approved for use in cross-border data transfer contexts. By using the Platform, you consent to your personal data being transferred in this manner where necessary for the delivery of the services you have requested.

The webet88 Platform does not contain links to external third-party websites as a general practice. However, where any such link is present — for example, as part of a payment gateway interface — Webet88 is not responsible for the privacy practices, data collection activities, or content of those third-party sites or services. This Policy applies exclusively to the webet88 Platform and its directly operated services.

We encourage you to review the privacy policies of any third-party services you access in connection with payment processing or identity verification, as their data handling practices may differ from our own.

Webet88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, business practices, or the services we offer. Where amendments are material — meaning they substantively alter your rights or how we process your data — we will endeavour to provide advance notice through the Platform or by email to your registered address prior to the changes taking effect.

The "Last Updated" date displayed at the top of this Policy indicates when the current version was published. Your continued use of the Platform following publication of an updated Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with any amendment, you should cease using the Platform and contact support to close your Account.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data subject rights as described in Section 10, please contact the webet88 Data Privacy team using the details below:

We take all privacy requests seriously and will handle your query with appropriate confidentiality and care. Our support team is available in English, Bahasa Melayu, and Chinese to ensure clear communication regardless of your preferred language.